Privacy Policy

Introduction

Phoenix Roof Master ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and property address provided through our contact forms, phone calls, or in-person consultations.
• Project Information: Roof dimensions, inspection reports, drone imagery, thermal imaging data, material specifications, and project documentation related to your roofing service.
• Financial Information: Payment details processed through secure third-party payment processors. We do not store credit card numbers on our servers.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
• Communication Records: Emails, phone call logs, text messages, and other communications related to your service requests.

How We Use Your Information

We use the information we collect to:

• Provide and manage roofing services you have requested
• Generate digital estimates, inspection reports, and project documentation
• Communicate with you about your project, schedule appointments, and provide updates via our project dashboard
• Process payments and manage billing
• Assist with insurance claim documentation and communication
• Improve our website, services, and customer experience
• Send promotional materials, only with your explicit consent
• Comply with legal obligations and protect our legal rights

Drone and Thermal Imaging Data

Our drone inspections and thermal imaging services capture detailed visual data of your property's roof and exterior. This data is used exclusively for roofing assessment, repair planning, insurance documentation, and quality verification. Aerial imagery is not shared publicly or with third parties beyond your insurance company (with your authorization) and our internal project team.

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Material suppliers, subcontractors, and technology partners necessary to complete your roofing project
• Insurance Companies: With your authorization, to support claims processing
• Payment Processors: Secure third-party payment services for billing
• Legal Requirements: When required by law, court order, or to protect our legal rights

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand visitor behavior. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your project documentation and inspection reports

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Phoenix Roof Master
Phoenix, Arizona
Phone: (555) 405-0005
Email: info@phoenixroofmaster.com